This body of conference research examines how communication influences conversations around diabetes management, particularly insulin initiation, titration, and treatment engagement.
Using clinical pilots and scenario-based mock consultations, the studies explore communication dimensions such as empathy, person-centred language, medical jargon, directive versus collaborative framing, and the way patients respond to treatment-related discussions.
The research includes the use of ConversationAIly™ to identify communication patterns and suggest alternative conversation cues. Findings across the studies point to the importance of moving beyond purely clinical explanations toward communication that acknowledges patient concerns, avoids stigmatizing language, and supports shared understanding.
Together, these studies contribute to the exploration of clinical communication as a measurable and improvable component of healthcare practice and medical education.
Evidence Entries
- ADA 2024
Optimizing In-Clinic Conversations Using Data Science and AI to Promote Medication Adherence American Diabetes Association (ADA) Scientific Sessions 2024
Initial proof-of-concept study exploring AI-generated positive language cues to support medication adherence and self-care conversations in diabetes.
- ADA 2025
Changing the Narrative from Disease-Focused to Person-Centred Language in the Clinic: ConversationAIly™ as a Training Tool American Diabetes Association (ADA) Scientific Sessions 2025
Medical education pilot exploring how ConversationAIly™ can help residents develop person-centred communication and reduce stigmatizing language during clinical interactions.
- ATTD 2025
Impact of Word Choices on Person Satisfaction and Compliance Behaviour Using an AI-Powered HCP Tool Advanced Technologies & Treatments for Diabetes (ATTD) 2025
Clinical communication pilot examining how collaborative, motivational, and person-centred language influences patient experience during insulin-related conversations.
- ADA 2026
Communication as a Modifiable Factor in Insulin Inertia: An Analysis of Mock Consultations Using ConversationAIly™ American Diabetes Association (ADA) Scientific Sessions 2026
Scenario-based analysis of mock consultations examining empathy, medical jargon, communication framing, and language patterns during insulin initiation and titration.